Prepare your journey

Easy to read

Thanks to the information proposed, you may prepare your journey alone or with help from family and friends.

For any information about your transport service, please ask the Infomobi operators.

They are there to listen to you and advise you.

Please feel free to request their assistancer.

By telephone

You can call us on 09 70 81 83 85.

Every day from 7am to 10pm, except 1 May, midnight on saturday.

You can obtain customised assistance:

  • To look for an itinerary that takes account of the accessibility of all the stages of your journey;
  • To answer your questions about the availability of the facilities you might need during your journey, notably the elevators;
  • To find out about the preferential tariffs and the facilities at your disposal to facilitate your journeys.

By e-mail

You can send us a message .

You can also consult the following sites:


NB: You may contact the RATP on 32 46 (0,34€ per minute).
Contact centre agents from 7am to 9pm from Monday to Friday and from 9am to 5pm on Saturdays, Sundays and bank holidays.
Voice server 24 hours a day.

- for the SNCF in Ile-de-France

Accès Plus Transilien SNCF : accompaniment service when getting on and off.
You can contact the service desk on 0810.767.433 (price of a local call from a fixed-line)
Contact centre agents from 7am to 8pm, 7 days a week
Reservation by telephone or by e-mail
Link to the service

You need personalised assistance ? Contact us on 09 70 81 83 85 or by e-mail